![]() ![]() ![]() eero Secure - a subscription service that includes advanced security, additional parental controls, and VIP access to our team of WiFi experts Schedule or pause internet access to manage screen time Easily and securely share your network with guests View and manage your network from anywhere Automatic updates with new features, performance improvements, and the latest security standards With a network that expands as far as you need, you’ll finally be able to stream, work, and play, from every corner of your home - and from the backyard, too. eero stays new and gets better with frequent software updates, improving performance, while also bringing new features and security improvements. The world’s first home WiFi system, eero blankets your home in fast, reliable WiFi. Not sure if issue is on the Ring device or the TP-Link Deco, but there seems to be many posts about incompatibility between Wi-Fi mesh systems and Ring devices.The eero app allows you to easily set up and manage your eero WiFi system (sold separately). Just wanted to post this information so that anyone else having issues connecting with TP-Link deco or other Wi-Fi 6 mesh networks can first try connecting to the “Guest” side of the network before wasting too much time troubleshooting. For now, I will have to use the “Guest” Wi-Fi network with a password for the 4 Ring devices. So…after all this time trying to resolve this issue, it seems that in my case Ring devices will only connect to the “Guest” Wi-Fi network but not the “Main” Wi-Fi 6 network on the TP-link deco AX3600. To confirm no issue with symbols/ special characters in my password, I added symbols to the password for the “Guest” Wi-Fi network and still was able to connect all the Ring devices. Tried using the guest network and “finally” was able to connect immediately to all Ring devices.Removed security completely so that no password required, still no change.Tried changing the Wi-Fi security type settings, no change, same issue.Tried disabling “Fast Roaming” and “Beam Forming”, no change, same issue.Tried using the same name & pw from the old Wi-Fi on the new Wi-Fi, “no change” so not a password issue.Went ahead and turned my old network back on and was able to connect all my Ring devices to the old network with no issues. Kept getting same error “Wi-Fi not in range/ not detected” even though device is 5 ft from router. I still couldn’t connect to any of the Ring devices. Yes, the new Wi-Fi password “did” have symbols in it so I removed the symbols, however, this did “not” resolve my issue. Most of my devices connected except for the Ring Pro door bell and 3 Ring cameras.Ĭustomer support was unable to help me get the Ring Pro doorbell online and stated that having special characters in the Wi-Fi password would cause connection issues. I had similar connection issues when upgrading to the new Wi-Fi 6 mesh network (TP-Link Deco AX3600, aka X68). Whats the solution to make Amazon’s Eero Mesh WiFi work with all of Amazon’s Ring cameras? Also, I have seen people claiming they are having issues even with their Chime Pro’s connections to the Eero mesh WiFi. The odd thing is that my battery powered Video Doorbell (1st gen) has no issues connecting to the Eero6 mesh Wi-fi.Īny suggestions on how to fix this? I contacted Ring support and have a Chime Pro on the way but even in the FAQ of the Chime Pro page ( Ring Chime Pro | Doorbell and Camera Accessories | Ring) it indicates that the Eero mesh wifi should work. ![]() I have Even tried disabling the 5ghz band on my Eero system and it still fails to connect and claims my router is too far away even if I place my Eero 6 extender within inches of my cameras. Both cameras do connect to my old routers (an AT&T wifi modem/router and a NETGEAR PowerLINE WiFi 1000). I have a new Eero 6 mesh Wi-Fi that my cameras will not connect to (Indoor Cam and Floodlight camera). It seems to me that there is a compatibility issue with newer Eero systems. ![]()
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